Complaints

If you are unhappy with any part of our service, please tell us. We would rather know, and most concerns can be put right quickly.

Stage one

Send your complaint to our Complaints Lead, Steven Yardley, by email to info@robertsbrittain.co.uk or by post to AMS Administration Ltd, trading as Roberts Brittain, company number 08951774, registered office Park Place, Robey Close, Linby, Nottinghamshire, NG15 8AA. Tell us what went wrong and what you would like us to do.

We will acknowledge your complaint within three working days and send a full written response within twenty working days. If we need longer, we will tell you why and when to expect it.

Stage two

If you are not satisfied with the stage one response, reply within twenty working days and a director of AMS Administration Ltd who was not involved in the matter will review it. You will have their written decision within twenty working days of your request.

Our fees

If your complaint is about a bill, we will not chase payment of the amount in dispute while the complaint is being considered.

Outside help

We do not currently use an alternative dispute resolution scheme. You remain free to seek independent advice at any stage.

Ben Marshall
Director, AMS Administration Ltd
Approved 11 November 2026. Reviewed every year.